Funeral Services
Complete funeral care, from the first call to the final goodbye
Body collection, mortuary care, caskets, hearses, documentation and repatriation, all handled by one caring team.
Packages & solutions
Funeral packages, caskets and more
Compare options, open any item for full details, or request a quote.
When a loved one passes
Not sure what to do first?
Our step-by-step guide explains what to do in the first hours and days, and which documents you will need.
Have these ready if you can
- The deceased’s ID document
- Your ID document
- Policy number, if there is a funeral policy
- Medical or police report, where applicable
Questions
Frequently asked questions
What should I do first when someone dies?
Call your nearest branch on its 24/7 hotline (find it in our Branch Locator). We will guide you through the first steps. You can also read our guide, What to do first.
How long can you keep my loved one in the mortuary?
[Confirm standard storage period and any charges after it.]
Can I choose only some services?
Yes. You can choose a complete package or individual services such as a casket, hearse or mortuary care.
Do you help with the burial order and paperwork?
Yes. We help families obtain the documents needed for burial and handle the arrangements with the authorities.
Can you bring someone home from another country?
Yes. We coordinate repatriation from any country, including documents, flights and local transport.
