Help Center
How can we help you today?
Find quick answers, guides and the fastest way to reach our team. For urgent help, call us any time.
Quick help
Choose what you need
Claims
How to make a funeral claim
[Confirm the claims process and documents with Fidelity Life Assurance before publishing.]
Notify us
Call your nearest branch or visit any branch as soon as possible.
Submit documents
[Death certificate or burial order, ID copies, policy number, completed claim form.]
Assessment
[We verify the claim within X working days.]
Service or payment
[We provide the funeral service or pay the benefit as per the policy.]
Questions
Frequently asked questions
What should I do when someone dies?
Call us first on your nearest branch hotline. We will collect your loved one and guide you through the next steps. Our guide, What to do first, explains everything.
Are you an insurance company?
No. We are a funeral services company. Funeral policies are underwritten by Fidelity Life Assurance.
Can I pay or plan from outside Zimbabwe?
Yes. Families abroad can arrange services and pay remotely. [Confirm payment options.]
What are your office hours?
Our bereavement line is open 24/7. [Confirm branch office hours.]
